Frequently Asked Questions (FAQ)

1. Are your products authentic?
 
Yes. We only sell 100% genuine nutrition products sourced from trusted suppliers.
 
 
2. Do you ship internationally?
 
Yes. We offer worldwide shipping with secure packaging and tracking where available.
 
 
3. Do you use express shipping? How long will it take to reach us?
 
Yes, we use express shipping. Delivery takes 5–7 days, depending on customs clearance.
 
 
4. Which product is right for me?
 
Each product is designed for different nutritional needs:
• Ensure Gold – Complete daily nutrition.
• Glucerna – Nutrition formulated for glucose management.
• Prosure – High-protein nutrition for recovery support.
 
 
5. What payment methods do you accept?
 
We accept secure online payments through Stripe, including major credit and debit cards.
 
 
6. Can I return my order?
 
Please refer to our Return Policy for eligibility and return conditions.
 
 
7. How can I contact NutriYes?
 
You can contact us via:
•WhatsApp
•Email
•Contact Form on our website
 
We aim to respond within 24 hours.
 
 
8. How can I track my order?
 
Once your order has been shipped, a tracking number will be sent to your email or WhatsApp so you can monitor your delivery status.