Effective Date: July 20, 2026

 

At NutriYes, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

 

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Returns

 

We accept returns only if:

•The item received is damaged during delivery.

•The wrong item was sent.

•The product is defective upon arrival.

 

To be eligible for a return:

•The item must be unused and unopened.

•The original packaging must be intact.

•The return request must be made within 7 days of receiving the order.

 

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Non-Returnable Items

 

For health and safety reasons, we cannot accept returns for:

•Opened nutritional products.

•Products with broken seals.

•Items damaged due to customer misuse.

•Products purchased during clearance or promotional sales (unless defective).

 

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Refunds

 

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

 

If approved:

•Refunds will be processed to the original payment method.

•Processing time is typically 5–10 business days, depending on your payment provider.

 

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Exchanges

 

We only replace items if they are:

•Damaged.

•Defective.

•Incorrectly shipped.

 

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Return Shipping Costs

 

If the return is due to our mistake (wrong or defective product), NutriYes will cover the return shipping cost.

 

If the return is due to customer preference or incorrect order selection, the customer is responsible for return shipping fees.

 

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Order Cancellation

 

Orders may be cancelled before they have been shipped.

 

Once an order has been dispatched, cancellation is no longer possible.

 

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Contact Us

 

If you have any questions regarding returns or refunds, please contact us through our Contact Us page.